Cookies Policy

What cookies are

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device or remember information about a visit. Some cookies are stored only for the length of your browsing session and are removed when you close your browser. Other cookies remain on your device for a longer period or until you remove them.

Topspin Casino may also use technologies that work in a similar way to cookies. These may include pixels, tags, software development kits, local storage and device or browser information. In this policy, we use the word cookies to refer to cookies and these similar technologies unless a different distinction is needed.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with information associated with your account, device or use of our services. Where this occurs, the information may be treated as personal information under applicable privacy laws.

Why we use cookies

Cookies help us provide a reliable and more useful online experience. Depending on the type of cookie and your choices, we may use them to keep you signed in during a session, remember preferences, support account and payment functions, protect the website, understand how pages are used, improve performance and present information that may be more relevant to visitors.

• Recognise your browser or device when you return to the website.
• Remember settings, preferences and selections made during a visit.
• Support account access, session management and essential website functions.
• Help identify unusual activity, protect accounts and reduce security risks.
• Measure website traffic, navigation and general service performance.
• Understand which content and features are useful to visitors.
• Support communications, advertising or promotional measurement where permitted.

Types of cookies we may use

The cookies used on the website may change as our services, technology and legal obligations change. The categories below describe the main purposes for which cookies may be used. A single cookie may have more than one function, and the same category may include cookies provided by Topspin Casino or by a service provider acting on our behalf.

Strictly necessary cookies

These cookies are needed for core website functions. They may support security controls, page navigation, session management, account access, fraud prevention and the delivery of requested services. Without these cookies, parts of the website may not work correctly. Because they are necessary for operation, they may not be able to be disabled through every preference tool.

Functionality and preference cookies

Functionality cookies allow the website to remember choices and provide a more consistent experience. For example, they may remember language, display, accessibility or other settings selected by you. If these cookies are blocked or deleted, you may need to repeat certain choices when you return.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may show which pages are visited, how visitors move between pages, whether a page loads correctly and where improvements may be needed. The information is generally reviewed in aggregated or otherwise organised form, although technical information may sometimes be associated with a particular device or user activity.

Advertising and measurement cookies

Where used and permitted, advertising or measurement cookies may help assess the effectiveness of campaigns, limit repeated advertising, measure interactions and provide content or advertising that is more relevant to a visitor. These cookies may be placed by us or by third parties who provide advertising, audience measurement or related services. You may be able to refuse these cookies through our preference controls or your browser settings.

Security and compliance technologies

We may use cookies and similar technologies to support responsible access to our services, detect suspicious activity, prevent misuse, investigate security events and help meet legal or operational requirements. These technologies may collect information about a device, browser, connection, activity patterns or the way the website is being used.

Third-party cookies and related services

Some features, content or services on the website may be provided with assistance from third parties. These parties may use cookies or similar technologies to deliver their services, measure performance, maintain security, process information or support advertising and analytics. Third-party cookies are controlled by the relevant third party, and their use may be subject to that party's own privacy information and terms.

We may use service providers to help operate, secure, analyse or improve the website. Where a provider processes information for us, we expect it to handle that information in accordance with applicable requirements and our instructions. Some third-party services may collect information directly through their own technologies. We do not control every cookie that may be placed by an external service, and you should review the relevant third party's information if you want to understand its practices.

Links to external websites, applications or services may be available from our website. When you follow an external link, that service may use its own cookies and technologies. This policy does not govern the practices of websites or services that are not operated by Topspin Casino. We recommend checking their privacy and cookie information before providing personal information or continuing to use them.

Information collected through cookies

The information collected may include an IP address or a shortened version of it, browser type, device type, operating system, general location information, pages viewed, referring pages, links selected, session times and technical events. The exact information depends on the cookie, the technology used and your settings. We may use this information for the purposes described in this policy, to administer the website, improve services, protect users and meet applicable obligations.

Cookie information may be combined with other information where this is reasonably necessary for the purposes described in our Privacy Policy. We aim to handle personal information appropriately and to apply reasonable safeguards to information held by us. Cookie use does not change any rights or choices you may have under applicable Australian privacy law.

Your cookie choices

When available, our cookie preference tool allows you to choose whether to accept optional categories of cookies. You can change your choices through the tool or by using the controls made available on the website. Your choices may be stored in a cookie so that we can remember them. If you clear cookies, use another browser or change device, you may be asked to make your choices again.

Browser controls

Most browsers allow you to view, block, delete or restrict cookies through their settings. You may also be able to receive a notification before a cookie is placed. The steps differ between browsers and devices, so you should refer to the help information provided by your browser or device manufacturer.

1. Open your browser or device privacy and security settings.
2. Review the available cookie, site data or tracking options.
3. Choose whether to allow, block, delete or restrict some or all cookies.
4. Apply the changes and revisit the website if required.

Blocking all cookies may prevent some parts of the website from working, including features needed for account access, security or other requested services. If you block optional cookies, the website should remain available, but some preferences may not be remembered and some content or features may be less personalised. Deleting cookies does not necessarily delete information already collected or stored by us or a third party.

Some devices also provide advertising or tracking controls at operating system level. These settings may limit certain technologies, but they may not affect every cookie or service used on the website. You may need to manage settings separately for each browser, device or account.

Consent and withdrawal

Where consent is required, we will ask for it before using optional cookies or similar technologies. You can withdraw or change consent at any time using the available preference controls. Withdrawal does not affect processing that occurred before the change, and it does not prevent the use of technologies that are necessary to provide a service, maintain security or meet a legal obligation.

Privacy, retention and policy updates

How cookie information is protected

We use reasonable administrative, technical and organisational measures to protect information collected through cookies and similar technologies. These measures may include access controls, monitoring, secure systems and procedures for identifying and responding to incidents. No website, transmission method or electronic storage system can be guaranteed to be completely secure, so you should also take care when using shared devices and protect your account credentials.

How long cookies remain

The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie and on its purpose. Necessary session cookies may expire when your session ends, while preference, analytics or other cookies may remain for a longer period. Retention periods may differ between cookies and may change as services or requirements change. We may keep related information for as long as reasonably necessary for the purposes described in our Privacy Policy, including security, dispute handling, reporting and compliance.

Relationship with our Privacy Policy

Our Privacy Policy contains further information about how we collect, use, disclose, store and protect personal information, as well as any applicable rights and choices. If there is an inconsistency between this Cookies Policy and the Privacy Policy about the handling of personal information, the Privacy Policy will apply to that issue unless the law requires otherwise.

Changes to this policy

We may update this Cookies Policy from time to time to reflect changes to our website, technology, service providers, business practices or legal requirements. The updated version will be made available on the website and may include a revised effective date. You should review this page periodically so you remain aware of how cookies and similar technologies are used. If a change requires a new consent choice, we will provide an appropriate notice or preference option.

Questions and requests

If you have a question about this Cookies Policy, want to review the cookie choices available to you or need assistance with a privacy-related request, please use the contact or support channel provided on the Topspin Casino website. We may need to verify your request before making changes or providing information. Requests will be handled in line with applicable law, our Privacy Policy and reasonable security procedures.