Responsible Gaming

Gambling should remain entertainment

Gambling involves risk, and losses can happen. There is no guaranteed way to win, and past results do not predict future results. Every game is based on chance or other factors that cannot be controlled by a player. A winning result does not mean that another win is due, while a losing result does not make a win more likely next time.

Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment cost rather than an investment. Only use money that is available after essential expenses, and never gamble with money needed for rent, bills, food, education, debt repayments or other important commitments.

Topspin Casino encourages players in Australia to make informed decisions and to pause regularly. A break can help you review your activity without the pressure of an ongoing session. If gambling is no longer enjoyable, or if it is causing stress, conflict or financial difficulty, stopping and seeking support is an important step.

Basic safer gambling principles

• Set a personal budget before you begin and do not exceed it.
• Set a time limit and take regular breaks away from the screen.
• Never chase losses or increase your stakes to try to recover money.
• Do not borrow money, use credit intended for essentials or sell possessions to gamble.
• Avoid gambling when you are upset, tired, stressed, affected by alcohol or affected by other substances.
• Keep gambling separate from your household budget and financial responsibilities.
• Remember that gambling outcomes are uncertain and cannot be controlled through a system or strategy.
• Do not allow another person to use your account, and keep your login information secure.
• Only gamble if you meet the applicable legal age and eligibility requirements.
• Talk to someone you trust if gambling begins to feel difficult to manage.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The effect on your wellbeing, relationships, work, study and daily responsibilities is also important. Early action can prevent concerns from becoming more serious, and you do not need to wait until there is a major financial loss before asking for help.

You may wish to review your gambling if you notice changes in your mood, routine or financial behaviour. Some people try to hide their activity, while others may feel restless when they are not gambling. These experiences can be signs that a break or additional support would be useful.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Continuing to gamble after deciding to stop or take a break.
• Chasing losses by returning to gamble more or placing larger bets.
• Feeling worried, guilty, irritable or distressed about gambling.
• Thinking about gambling frequently or finding it hard to concentrate on other activities.
• Hiding gambling from family, friends or people who may be affected by it.
• Borrowing money, using savings or missing payments because of gambling.
• Gambling to escape problems, loneliness, anxiety, low mood or other difficult feelings.
• Arguing with family, friends or colleagues about gambling.
• Missing work, study, sleep, appointments or other responsibilities.
• Feeling that a win would solve financial problems or that a loss must be recovered.
• Returning to gambling soon after a substantial loss or during a period of emotional distress.

If any of these signs feel familiar, consider stopping play and speaking with a qualified support service. You can also ask a trusted person to help you review your spending and access. Seeking help is a practical decision, not a failure. Support is available whether your concern is new, ongoing or connected to someone else’s gambling.

Tools to help you stay in control

Safer gambling tools can help you make decisions before or during play. Their availability and operation may depend on the account features and applicable requirements. If you are considering a tool, choose the option that best matches your circumstances and read any instructions carefully.

Budget and deposit planning

Set a spending amount before you gamble and record your activity so that you can compare it with your plan. A budget should be based on money left after essential living costs and should not be changed simply because you have lost. If available, account controls may allow you to set or request limits on deposits, spending or other activity. A limit should be treated as a maximum, not as a target.

Time management

Decide when your session will finish and use reminders or breaks where available. Avoid playing for long periods without eating, sleeping or carrying out normal activities. If you find it difficult to stop when planned, consider a longer break or account restriction rather than relying only on willpower.

Take a break or close your account

If you need distance from gambling, you may be able to request a temporary break, restrict access or close your account, depending on the available account process. A break can be useful when you feel gambling is becoming a habit or when personal circumstances have changed. Account closure may be more appropriate if you do not want to gamble again.

When requesting a restriction or closure, explain clearly that you want to stop gambling if that is your intention. Do not open another account or use another person’s account to avoid a restriction. If you have access to several gambling services, consider applying suitable exclusion or blocking arrangements across those services as well.

Practical steps before and after playing

1. Check that gambling is suitable for your current financial and emotional situation.
2. Set your budget and session length before opening a game.
3. Keep a record of deposits, withdrawals, wins, losses and time spent.
4. Stop when your planned time or budget has been reached.
5. Review your activity regularly and look for changes in frequency or spending.
6. If you are concerned, take a break, restrict access and contact a support service.

Support, underage protection and further help

If gambling is affecting you or someone close to you, confidential support can provide information, practical guidance and referrals. In Australia, Gambling Help Online provides information and support for people experiencing gambling concerns, as well as for family members and friends. You can also speak with a qualified health professional, financial counsellor or community support service.

If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through local emergency services or a crisis support service. Gambling concerns can be connected with stress, anxiety, depression and other mental health issues, so it is important to address your overall wellbeing as well as your gambling activity.

Protecting young people

Gambling is for adults who meet the applicable legal requirements. Do not allow anyone under the legal gambling age to access or use your account. Keep your password, device and payment information secure, and use appropriate parental controls or device restrictions where possible. If you believe a young person may have accessed an account or gambling service, stop the activity and seek guidance.

Family and friends

You may be concerned about another person’s gambling even if they do not recognise a problem. Choose a calm time to discuss what you have noticed, use specific examples and avoid blame. You cannot control another adult’s decisions, but you can set boundaries around shared money, protect essential household funds and encourage professional support. Support services can also assist people affected by someone else’s gambling.

Our approach

Topspin Casino aims to provide clear safer gambling information and to direct players towards appropriate account controls and support options. If you are concerned about your activity, act early and contact the available support channel through your account or the website. Responsible gambling information does not remove the risks of gambling, and no tool can guarantee that a person will stay within their limits. Personal awareness, clear boundaries and timely support are all important.

Please read the applicable terms and account information carefully before using the service. If you do not feel able to gamble within your limits, do not gamble. Taking a break or choosing not to play is always an appropriate option.