Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information handled when you visit the Topspin Casino website, create or use an account, contact support, make a deposit or withdrawal, participate in casino activities, or otherwise use the available services. It is intended to give players in Australia a clear and practical explanation of common privacy practices for an online gambling website.

The information handled by the website depends on how you use the services and the choices you make. Some information is needed to provide an account or process a transaction, while other information helps improve website performance, prevent misuse, or understand how visitors use the site. Where information is optional, you may choose whether to provide it, although not providing requested information can sometimes limit access to an account or particular service.

This policy should be read together with the website’s terms, responsible gaming information, and any notices shown when information is collected. If a specific notice explains a different use for particular information, that notice will also apply to the relevant activity.

Information the website may handle

An online casino website typically handles several categories of information. The information collected can vary depending on whether you register, verify your identity, make payments, contact support, or browse without logging in.

• Account details, such as your name, date of birth, username, password, residential information, contact details and account preferences.
• Identity and verification information, including documents or information used to confirm identity, age, location, eligibility and account ownership.
• Payment and transaction records, including deposit and withdrawal details, payment method information, transaction history, wagering activity and related account records. Payment information may be processed through specialist payment providers.
• Communications and support information, including messages, enquiries, feedback, records of support interactions and information you provide when requesting assistance.
• Technical and device information, such as IP address, browser type, operating system, device identifiers, approximate location, login information, connection data and website activity.
• Cookie and similar technology information, including identifiers, preferences, pages visited, session details and information about how the website is used.
• Information connected with safety, fraud prevention and responsible gambling controls, where it is relevant to protecting players, the website and the wider gambling environment.

You should only provide information that is accurate and belongs to you. If you provide information about another person, you should have a lawful basis or permission to do so. The website may ask for further information where this is reasonably needed to confirm details, protect an account, investigate unusual activity, or meet applicable obligations.

How information is used and shared

Information is used for legitimate operational, security and customer service purposes. The main reasons include creating and managing your account, providing the requested services, processing deposits and withdrawals, responding to enquiries, and keeping account information accurate.

• To verify identity, age, location and account ownership before or during the use of relevant services.
• To carry out anti-fraud, anti-money-laundering, security and risk checks, and to identify suspicious, unauthorised or prohibited activity.
• To process payments, maintain transaction records, resolve payment issues and support account security.
• To communicate with you about your account, service notices, security matters, support requests and other information connected with your use of the website.
• To understand website performance, fix technical problems, personalise general content and improve products, features and user experience.
• To send marketing communications where this is permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• To meet legal, regulatory, tax, accounting, record-keeping and responsible gambling requirements that apply to the services.
• To establish, exercise or defend legal rights, manage disputes, enforce website terms and protect the rights, safety and property of players and the website.

Information may be shared only where reasonably needed for these purposes. Possible recipients include payment providers, identity and verification services, technology and hosting providers, customer support providers, security and fraud prevention specialists, professional advisers, and other service providers supporting the website. Those providers may process information on the website’s behalf and are expected to handle it appropriately.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect against fraud or security threats, or in connection with a business change. The website does not disclose more information than is reasonably required for the relevant purpose. Information may be processed in Australia or another country where a service provider operates, subject to appropriate handling arrangements and applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support account security, measure website use and improve performance. Some cookies are necessary for core features, while others help with analytics, preferences or relevant communications. Cookies may be placed by the website or by service providers that support website functions.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work correctly, and preferences may need to be selected again. Browser controls vary, so you should check the help information provided by your browser for instructions.

Security and retention

Reasonable technical and organisational measures are used to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and procedures for handling security incidents. No online service can guarantee complete security, so players should use a strong, unique password, keep login details private, and contact support if they suspect unauthorised account activity.

Information is kept for as long as it is reasonably needed for the purpose for which it was collected, to manage an ongoing relationship, to resolve issues, or to meet business and legal requirements. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. You can contact Topspin Casino about a privacy or data request by emailing support@topspincasino.click. This address can be used to ask about how your information is handled or to exercise the rights described below.

• Access your personal information and request an explanation of how it is being used.
• Ask for inaccurate, incomplete or out-of-date information to be corrected.
• Request deletion of your personal information where there is no continuing lawful or operational reason to keep it.
• Withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available.
• Ask for information about the types of service providers or other recipients that may receive your information.
• Raise a concern about the handling of your information or ask for clarification about a privacy decision.

To protect account security, a request may need to be verified before information is provided or changes are made. A request to delete information may not be available where records must be retained for legal, security, fraud prevention, dispute resolution, payment, accounting or other legitimate purposes. Closing an account also does not automatically remove every record where continued retention is required.

Marketing preferences can be changed without closing an account. Operational messages, such as security alerts, transaction notices, account updates or important service information, may still be sent because they are necessary for account administration. If you believe information held about you is incorrect, please provide enough detail for the relevant record to be located and corrected.

Privacy requests will be considered in a reasonable manner and handled in line with applicable requirements. The website may ask for additional information where needed to understand the request, confirm identity, or explain why a request cannot be completed in full.